Technical Service Desk Analyst
6 days ago
Job Opportunity at Northreach
Northreach is seeking a skilled IT Support Analyst to join their team in Chester. As a key member of the IT department, you will be responsible for providing exceptional technical support to ensure seamless IT operations within the organization.
Your Role in the Team:
As an IT Support Analyst, you will be the primary point of contact for IT-related inquiries across the company. Your responsibilities will include:
- Providing 1st and 2nd line technical support to address issues promptly and maintain a high level of service across the organization.
- Logging and tracking incidents, service requests, and issues on the Service Desk to ensure accurate record-keeping and efficient issue resolution.
- Administering and supporting Office 365 to ensure all applications are fully operational and up-to-date.
Requirements:
- Strong foundation in IT with a degree in IT/Computer Science or equivalent experience.
- Minimum of 2 years' experience in a similar IT support role, preferably within an ITIL framework.
- Expertise in Microsoft Office applications with a focus on Office 365 administration.
- Familiarity with cloud platforms such as AWS and Azure is advantageous.
- Proactive and flexible approach with a keen desire to learn and grow.
What We Offer:
- Significant opportunities for growth and skill enhancement through professional development programs.
- Meaningful work contributing to the financial well-being of the rural community.
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