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Technical Support Analyst
2 months ago
Are you an IT Support Analyst seeking a new opportunity where your skills can truly make an impact? Do you excel in environments that blend innovation with a commitment to tradition? My client, a progressive organization dedicated to supporting the UK’s agricultural sector, is on the lookout for a talented IT Support Analyst to join their team.
Your Role in the Team:
As an IT Support Analyst, you’ll be at the forefront of ensuring seamless IT operations within the Chester office. You’ll provide 1st & 2nd line support, addressing issues swiftly and maintaining a high level of service across the organization.
Core Responsibilities:
- Serve as the primary contact for IT-related inquiries across the company.
- Accurately log and track incidents, service requests, and issues on the Service Desk.
- Triage and prioritize support requests, ensuring service levels are maintained.
- Deliver hardware support for devices such as desktops, laptops, printers, mobiles, and tablets.
- Administer and support Office 365, ensuring all applications are fully operational.
- Maintain system security and collaborate with external vendors when necessary.
What You’ll Bring:
- A strong foundation in IT, supported by a degree in IT/Computer Science or equivalent experience.
- A minimum of 2 years’ experience in a similar IT support role, preferably within an ITIL framework.
- Expertise in Microsoft Office applications, with a focus on Office 365 administration.
- Familiarity with cloud platforms like AWS and Azure is advantageous.
- Exceptional communication skills, both written and verbal.
- A proactive, flexible approach with a keen desire to learn and grow.
Why This Could Be Your Ideal Role:
- Innovative Culture: Work in an environment that values both cutting-edge technology and time-honored traditions.
- Professional Development: My client offers significant opportunities for growth and skill enhancement.
- Meaningful Work: Contribute to a company that is dedicated to the financial well-being of the rural community.
