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Technical Support Specialist

2 months ago


Chester, Cheshire, United Kingdom CK Group- Science, Clinical and Technical Full time £19

CK Group is seeking a German Speaking Service Desk Analyst to join a leading global organization in the pharmaceutical sector on a contract basis.


The ideal candidate will possess native or near-native proficiency in both German and English. Proficiency in additional European languages is considered a plus.


This position operates on a shift basis, with rotations occurring every two weeks.


Shift Schedule:
  • 7:00 - 15:00
  • 8:00 - 16:00
  • 10:00 - 18:00
  • Occasionally 11:00 - 19:00

Key Responsibilities:

  • Handle incoming communications including calls, chats, and tickets, ensuring proper redirection to relevant support teams as necessary while managing user expectations during initial interactions.
  • Create and maintain tickets, documenting all actions in the ticketing system (ServiceNow) in accordance with established quality standards.
  • Engage in application testing, upgrades, and deployment, as well as participate in internal Service Desk initiatives as required.
  • Demonstrate troubleshooting skills and conduct research on IT and application-related issues.
  • Possess a foundational understanding of the ITIL Framework and IT Service Management (ITSM).
  • Have experience with Microsoft Office, application support, and Windows operating systems.

About CK Group:

CK Group is a recognized leader in supporting pharmaceutical, biotech, and consumer health partners in optimizing product development, launch, and comprehensive life-cycle supply for patients globally.

Our mission is to prioritize patient care and enhance the quality of life for individuals worldwide.


This role may require a satisfactory basic Disclosure and Barring Service (DBS) check.