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Technical Support Analyst

2 months ago

Chester, Cheshire, United Kingdom Northreach Full time

Job Summary:

Northreach is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our employees, ensuring seamless IT operations, and contributing to the growth and success of our organization.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to employees, addressing issues promptly and maintaining a high level of service.
  • Serve as the primary point of contact for IT-related inquiries across the company.
  • Accurately log and track incidents, service requests, and issues on the Service Desk.
  • Administer and support Office 365, ensuring all applications are fully operational.
  • Develop and maintain a strong foundation in IT, supported by a degree in IT/Computer Science or equivalent experience.
  • Minimum of 2 years' experience in a similar IT support role, preferably within an ITIL framework.
  • Expertise in Microsoft Office applications, with a focus on Office 365 administration.
  • Familiarity with cloud platforms like AWS and Azure is advantageous.
  • A proactive, flexible approach with a keen desire to learn and grow.

Professional Development:

Northreach offers significant opportunities for growth and skill enhancement, allowing you to contribute to a company that is dedicated to the financial well-being of the rural community.