Help Desk Analyst

1 week ago


Chester, Cheshire, United Kingdom Northreach Full time

**Job Summary**

Northreach is seeking a highly skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring seamless IT operations, and maintaining a high level of service across the organization.

**Key Responsibilities:**

  • Provide 1st and 2nd line technical support to employees, addressing issues promptly and efficiently.
  • Log and track incidents, service requests, and issues on our Service Desk, ensuring accurate and timely resolution.
  • Triage and prioritize support requests, ensuring service levels are maintained and met.
  • Deliver hardware support for devices such as desktops, laptops, printers, mobiles, and tablets, ensuring minimal downtime and maximum productivity.
  • Administer and support Office 365, ensuring all applications are fully operational and up-to-date.
  • Maintain system security, collaborating with external vendors as necessary to ensure the integrity of our IT systems.

**Requirements:**

  • A strong foundation in IT, supported by a degree in IT/Computer Science or equivalent experience.
  • A minimum of 2 years' experience in a similar IT support role, preferably within an ITIL framework.
  • Expertise in Microsoft Office applications, with a focus on Office 365 administration.
  • Familiarity with cloud platforms like AWS and Azure is advantageous.
  • Exceptional communication skills, both written and verbal.
  • A proactive, flexible approach with a keen desire to learn and grow.

**Why Northreach?**

  • Innovative Culture: Work in an environment that values both cutting-edge technology and time-honored traditions.
  • Professional Development: Northreach offers significant opportunities for growth and skill enhancement.
  • Meaningful Work: Contribute to a company that is dedicated to the financial well-being of the rural community.


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