Help Desk Technician

7 days ago


Chester, Cheshire, United Kingdom Northreach Full time

Job Summary:

Northreach is seeking a skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support to our employees, ensuring seamless IT operations, and maintaining a high level of service across the organization.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to employees, addressing issues promptly and efficiently.
  • Serve as the primary point of contact for IT-related inquiries and issues.
  • Accurately log and track incidents, service requests, and issues on the Service Desk.
  • Administer and support Office 365, ensuring all applications are fully operational.
  • Develop and maintain a strong foundation in IT, with a focus on Microsoft Office applications and cloud platforms like AWS and Azure.
  • Collaborate with the IT team to identify and implement process improvements.
  • Stay up-to-date with the latest technology trends and best practices in IT support.

Requirements:

  • Strong technical skills, with a focus on Microsoft Office applications and cloud platforms.
  • Minimum of 2 years' experience in a similar IT support role, preferably within an ITIL framework.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proactive and flexible approach, with a keen desire to learn and grow.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and dynamic work environment.
  • Meaningful work, contributing to the financial well-being of the rural community.


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