IT Support Specialist

1 week ago


Chester, Cheshire, United Kingdom Northreach Full time

Job Opportunity at Northreach

About the Role:

We are seeking a skilled IT Support Analyst to join our team at Northreach, a leading organization in the agricultural sector. As an IT Support Analyst, you will play a critical role in ensuring seamless IT operations within our Chester office.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to our team members, addressing IT-related inquiries and issues promptly.
  • Log and track incidents, service requests, and issues on our Service Desk, ensuring accurate and timely resolution.
  • Administer and support Office 365, ensuring all applications are fully operational and up-to-date.

Requirements:

  • A strong foundation in IT, supported by a degree in IT/Computer Science or equivalent experience.
  • A minimum of 2 years' experience in a similar IT support role, preferably within an ITIL framework.
  • Expertise in Microsoft Office applications, with a focus on Office 365 administration.
  • Familiarity with cloud platforms like AWS and Azure is advantageous.
  • A proactive, flexible approach with a keen desire to learn and grow.

What We Offer:

  • Significant opportunities for growth and skill enhancement.
  • A chance to contribute to a company that is dedicated to the financial well-being of the rural community.


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