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Quality Assurance Specialist

2 months ago

Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time £30,000
Job Description

Job Title: Quality Assurance Specialist

Company: Specialist Motor Finance Limited

Job Type: Permanent

Location: Hybrid working (Chester site)

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality of our services and products, and will work closely with our Operations team to achieve this goal.

Key Responsibilities:

  • Completion of first line of defence QA monitoring
  • QA process support for other staff in the cluster
  • Frontline QA output reporting
  • End to end review of complaint journey
  • Role model CQM standards for QA/ Ops teams relationship
  • Liaise with departments to organise coaching
  • Support with 121 call coaching
  • Continuously maintain and develop QA forms and scorecards
  • Second Line of defence monitoring
  • Lead quality call recognition across Operations

Requirements:

  • Coaching and process support skills with both departmental staff and QA colleagues
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to analyze data and identify trends
  • Knowledge of quality assurance principles and practices

What We Offer:

  • Up to 8% contributory pension scheme
  • Employee referral programme, £600 Love2shop voucher
  • Long Service awards
  • Discretionary annual bonus
  • Life assurance
  • Discounted gym membership
  • Flexible working
  • Training and exam sponsorship
  • Employee assistance programme
  • Purchase additional 5 days annual leave
  • Social events