Quality Assurance Specialist

2 weeks ago

Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time
Job Description

Specialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join their team. As a key member of the Quality Assurance cluster, you will play a crucial role in ensuring the highest standards of quality in our operations.

Key Responsibilities:

  • First line of defence QA monitoring
  • QA process support for other staff in the cluster
  • Frontline QA output reporting
  • End to end review of complaint journey
  • Arbitration on departmental challenges on individual fail register reporting across cluster
  • Role model CQM standards for QA/ Ops teams relationship
  • Key identifier of departmental trends and report accordingly
  • Liaise with departments to organise coaching
  • Support with 121 call coaching
  • Lead CQM workstream meetings
  • Continuously maintain and develop QA forms and scorecards
  • Lead customer journey review and complete subsequent slide
  • Second Line of defence monitoring
  • Lead quality call recognition across Operations

Requirements:

  • Strong stakeholder management skills
  • Coaching and process support skills with both departmental staff and QA colleagues
  • Scorecard development skills
  • Experience leading meetings and creating follow up summary notes/ reports

The successful candidate will be required to act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role at Specialist Motor Finance Limited.

  • Quality Assurance Specialist

    3 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job Title: Quality Assurance SpecialistSpecialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services and processes.About the Role:The Quality Assurance Specialist will be responsible for monitoring and...

  • Quality Assurance Specialist

    3 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job Title: Quality Assurance SpecialistSpecialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services and processes.About the Role:The Quality Assurance Specialist will be responsible for monitoring and...

  • Quality Assurance Specialist

    4 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    {"h1":{"text":"Job Opportunity: Quality Assurance Specialist"}},At Specialist Motor Finance Limited, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Assurance cluster, you will play a crucial role in ensuring the highest standards of quality in our operations.The successful candidate will be...

  • Quality Assurance Specialist

    4 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    {"h1":{"text":"Job Opportunity: Quality Assurance Specialist"}},At Specialist Motor Finance Limited, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Assurance cluster, you will play a crucial role in ensuring the highest standards of quality in our operations.The successful candidate will be...

  • Apprenticeship Quality Assurance Specialist

    3 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job Title: Quality Assurance SpecialistSpecialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services and products.Key Responsibilities:Monitor and evaluate the quality of our services and productsDevelop and...

  • Apprenticeship Quality Assurance Specialist

    3 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job Title: Quality Assurance SpecialistSpecialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services and products.Key Responsibilities:Monitor and evaluate the quality of our services and productsDevelop and...

  • Quality Assurance Specialist

    1 month ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job DescriptionJob Title: Quality Assurance SpecialistCompany: Specialist Motor Finance LimitedJob Type: PermanentLocation: Hybrid working (Chester site)Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality of our products and services, and will work...

  • Quality Assurance Specialist

    1 month ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job DescriptionJob Title: Quality Assurance SpecialistCompany: Specialist Motor Finance LimitedJob Type: PermanentLocation: Hybrid working (Chester site)Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality of our products and services, and will work...

  • Apprenticeship Quality Assurance Officer

    3 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job Title: Quality Assurance SpecialistSpecialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Assurance cluster, you will play a crucial role in ensuring the highest standards of quality in our operations.About the Role:The Quality Assurance Specialist will be responsible for...

  • Apprenticeship Quality Assurance Officer

    3 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Job Title: Quality Assurance SpecialistSpecialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Assurance cluster, you will play a crucial role in ensuring the highest standards of quality in our operations.About the Role:The Quality Assurance Specialist will be responsible for...

  • Quality Assurance Specialist

    1 month ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Fontaine Fifth Wheel Europe. As a Quality Assurance Specialist, you will be responsible for performing general quality assurance and IT-related tasks as directed.Key Responsibilities:Perform quality assurance and IT-related tasks as directed by management.Conduct...

  • Quality Assurance Specialist

    1 month ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Fontaine Fifth Wheel Europe. As a Quality Assurance Specialist, you will be responsible for performing general quality assurance and IT-related tasks as directed.Key Responsibilities:Perform quality assurance and IT-related tasks as directed by management.Conduct...

  • Quality Assurance Specialist

    4 weeks ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our employees and strive to create an environment where people can thrive. As a part of Marmon Holdings, Inc., a decentralized organization, we rely on individuals with the right attitude and entrepreneurial spirit to drive our success.We are seeking a Quality...

  • Quality Assurance Specialist

    4 weeks ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our employees and strive to create an environment where people can thrive. As a part of Marmon Holdings, Inc., a decentralized organization, we rely on individuals with the right attitude and entrepreneurial spirit to drive our success.We are seeking a Quality...

  • Quality Assurance Specialist

    3 weeks ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our people and strive to create an environment where everyone can thrive.We are seeking a skilled Quality Assurance and IT Support Specialist to join our team. As a key member of our organization, you will be responsible for performing general quality assurance...

  • Quality Assurance Specialist

    3 weeks ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our people and strive to create an environment where everyone can thrive.We are seeking a skilled Quality Assurance and IT Support Specialist to join our team. As a key member of our organization, you will be responsible for performing general quality assurance...

  • Quality Assurance Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our people and strive to create an environment where everyone can thrive.We are seeking a skilled Quality Assurance and IT Support Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the quality of our...

  • Quality Assurance Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our people and strive to create an environment where everyone can thrive.We are seeking a skilled Quality Assurance and IT Support Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the quality of our...

  • Quality Assurance Specialist

    7 days ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our people and strive to create an environment where everyone can thrive.We are seeking a skilled Quality Assurance and IT Support Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the quality of our...

  • Quality Assurance Specialist

    7 days ago

    Chester, Cheshire, United Kingdom Fontaine Fifth Wheel Europe Full time

    Quality Assurance and IT Support RoleAt Fontaine Fifth Wheel Europe, we value the contributions of our people and strive to create an environment where everyone can thrive.We are seeking a skilled Quality Assurance and IT Support Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the quality of our...