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Quality Assurance Specialist

2 months ago

Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time
Job Title: Quality Assurance Specialist

Specialist Motor Finance Limited is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our services and processes.

About the Role:

The Quality Assurance Specialist will be responsible for monitoring and evaluating the quality of our services, identifying areas for improvement, and implementing changes to ensure compliance with regulatory requirements. You will work closely with our Operations team to ensure that our services meet the highest standards of quality and customer satisfaction.

Key Responsibilities:
  • Monitor and evaluate the quality of our services
  • Identify areas for improvement and implement changes
  • Work closely with Operations team to ensure compliance with regulatory requirements
  • Develop and maintain quality scorecards and reports
  • Lead quality call recognition across Operations
  • Support with 121 call coaching
  • Lead CQM workstream meetings
  • Continuously maintain and develop QA forms and scorecards
Requirements:
  • Strong stakeholder management skills
  • Coaching and process support skills
  • Scorecard development skills
  • Experience leading meetings and creating follow-up summary notes/reports
What We Offer:

As a Quality Assurance Specialist at Specialist Motor Finance Limited, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. You will also have the chance to develop your skills and knowledge in quality assurance and process improvement.