Outcome Testing Specialist

5 days ago

Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time
About the Role

We are seeking a highly skilled Outcome Testing Specialist to join our team at Specialist Motor Finance Limited. As an Outcome Testing Specialist, you will play a critical role in ensuring that our customer-facing services meet the highest standards of quality and regulatory compliance.

Key Responsibilities:

  • Undertake outcomes testing to assess existing frameworks for our services across all customer-facing departments.
  • Utilize in-house systems to provide a clear audit trail and ensure compliance with regulatory requirements.
  • Produce detailed reports and provide feedback to senior managers on areas for improvement.
  • Recommend enhancements to policy and quality control methods to ensure consistent and good outcomes for customers.
  • Identify areas of risk and escalate as necessary to ensure compliance with regulatory requirements.

Requirements:

  • Experience in QA or Outcome Testing within a highly regulated industry.
  • In-depth knowledge of collections and complaints management best practices.
  • Experience in Motor Finance is preferred but not essential.
  • Strong understanding of regulatory requirements and compliance frameworks related to operations, including a working understanding of FCA Regulations.
  • Familiarity with the Consumer Duty and what constitutes a good customer outcome.
  • Effective communication and interpersonal skills to build relationships and collaborate with stakeholders at all levels.
  • High level of integrity, professionalism, and ethical conduct.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • The chance to work with a leading provider of motor finance solutions.

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