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Outcome Testing Specialist
2 months ago
Job Summary
Specialist Motor Finance Limited is seeking a highly skilled Outcome Testing Specialist to join our team. As an Outcome Testing Specialist, you will play a critical role in ensuring that our customer-facing departments meet the highest standards of quality and compliance.
About the Role
Reporting to the Oversight and Capability Manager, you will be responsible for conducting end-to-end outcome testing across various customer journeys. You will analyze the customer experience throughout the journey, identifying areas of improvement and providing recommendations for remedial actions.
Key Responsibilities
- Conduct outcome testing to assess existing frameworks for customer-facing departments.
- Utilize in-house systems to provide a clear audit trail.
- Produce reports and provide feedback to senior managers.
- Recommend improvements for policy and quality control methods.
- Identify areas of risk and escalate as necessary.
Requirements
- Experience in QA or Outcome Testing within a highly regulated industry.
- In-depth knowledge of collections and complaints management best practices.
- Experience in Motor Finance is preferred but not essential.
- Strong understanding of regulatory requirements and compliance frameworks related to operations, including a working understanding of FCA Regulations.
- Familiarity with the Consumer Duty and what constitutes a good customer outcome.
- Effective communication and interpersonal skills to build relationships and collaborate with stakeholders at all levels.
- High level of integrity, professionalism, and ethical conduct.
Working with Us
As a member of our team, you will be part of a dynamic and collaborative environment that values integrity, professionalism, and ethical conduct. You will have the opportunity to work with a talented team of professionals who are passionate about delivering excellent customer outcomes.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and dynamic work environment.
- A chance to work with a leading company in the Motor Finance industry.
