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Outcome Testing Specialist

2 months ago

Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time £32,000
Job Description

Job Title: Moderator

Company: Specialist Motor Finance Limited

Job Type: Permanent

Location: Hybrid working (Chester site)

Salary: Up to £32,000

Job Summary:

We are seeking an experienced Outcome Testing Specialist to join our team. As a subject matter expert in outcome-based testing, you will carry out end-to-end testing across multiple customer journeys, using a robust testing framework. You will collate outcome data, identify remedial actions, and provide feedback to senior stakeholders and operational areas for action.

Key Responsibilities:

  • Undertake outcomes testing to ensure compliance with regulatory requirements and quality standards.
  • Recommend improvements for policy and quality control methods to enhance operational efficiency.
  • Identify areas of risk and escalate as appropriate to ensure the company's regulatory compliance.
  • Provide additional support to colleagues who are new to the business or have failed to meet the required quality standard.
  • Collaborate with the Oversight and Capability Manager to develop and implement testing frameworks and quality control measures.

Requirements:

  • Experience in QA or Outcome Testing within a highly regulated industry.
  • In-depth knowledge of collections and complaints management best practices.
  • Strong understanding of regulatory requirements and compliance frameworks related to operations, including a working understanding of FCA Regulations.

What We Offer:

  • Up to 8% contributory pension scheme.
  • Employee referral programme, £600 Love2shop voucher.
  • Long Service awards.
  • Discretionary annual bonus.
  • Life assurance.
  • Discounted gym membership.
  • Flexible working.
  • Training and exam sponsorship.
  • Employee assistance programme.
  • Purchase additional 5 days annual leave.
  • Social events.