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Quality Assurance Specialist

2 months ago

Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time
About the Role

The Quality Assurance Specialist will play a crucial role in ensuring the highest standards of quality in our operations. This position will be responsible for monitoring and maintaining the quality of our products and services, ensuring that they meet the required standards.

Key Responsibilities
  • Quality Monitoring: The Quality Assurance Specialist will be responsible for monitoring the quality of our products and services, identifying areas for improvement and implementing changes as needed.
  • Process Support: The Quality Assurance Specialist will provide support to other staff members in the cluster, ensuring that they have the necessary tools and resources to perform their duties effectively.
  • Reporting and Analysis: The Quality Assurance Specialist will be responsible for generating reports and analyzing data to identify trends and areas for improvement.
  • Coaching and Development: The Quality Assurance Specialist will work with staff members to develop their skills and knowledge, ensuring that they have the necessary competencies to perform their duties effectively.
  • Customer Journey Review: The Quality Assurance Specialist will be responsible for reviewing the customer journey, identifying areas for improvement and implementing changes as needed.
Requirements
  • Strong Analytical Skills: The Quality Assurance Specialist will need to have strong analytical skills, able to collect and analyze data to identify trends and areas for improvement.
  • Excellent Communication Skills: The Quality Assurance Specialist will need to have excellent communication skills, able to communicate effectively with staff members and stakeholders.
  • Ability to Work Independently: The Quality Assurance Specialist will need to be able to work independently, with minimal supervision.
  • Strong Attention to Detail: The Quality Assurance Specialist will need to have a strong attention to detail, able to identify and correct errors.