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Technical Support Services Manager

2 months ago

Chester, Cheshire, United Kingdom Scion Staffing, Inc Full time
About the Role

We are seeking an experienced IT Help Desk Specialist to join our team at Scion Staffing, Inc. This is a pivotal position that requires strong technical skills and excellent communication abilities.

Key Responsibilities
  • First-Level Support: Provide timely and effective support for hardware, software, and application issues, utilizing available tools and established procedures.
  • Troubleshooting and Resolution: Troubleshoot and resolve issues on Windows, Mac, and iOS platforms with equal proficiency, ensuring minimal downtime and maximum productivity.
  • Documentation and Reporting: Accurately log problems and resolutions in the IT ticketing system, maintaining and updating Help Desk documentation to improve procedures and enhance support services.
  • Training and Development: Identify training opportunities to enhance computing support and perform coaching and mentoring on technology products, ensuring team members have the necessary skills to provide exceptional support.
  • Reporting and Analysis: Gather and input data for regular Help Desk reports, providing insights and recommendations to improve support services and enhance customer satisfaction.
  • Communication and Collaboration: Demonstrate excellent communication skills, both written and verbal, to effectively interact with customers, team members, and stakeholders.
  • Project Management: Manage multiple priorities and follow through on projects to completion, ensuring timely delivery and high-quality results.
About Our Firm

Scion Staffing, Inc. is a national award-winning staffing firm that specializes in innovative team building and recruiting solutions. We bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement, and temporary professional staffing.