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Technical Support Professional

2 months ago

Chester, Cheshire, United Kingdom Northreach Full time

**Job Summary**

Northreach is seeking a highly skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

**Key Responsibilities:**

  • Provide 1st and 2nd line technical support to employees via phone, email, and in-person.
  • Accurately log and track incidents, service requests, and issues on our Service Desk system.
  • Triage and prioritize support requests to ensure timely resolution and maintain high levels of service.
  • Deliver hardware support for desktops, laptops, printers, mobile devices, and tablets.
  • Administer and support Office 365, ensuring all applications are fully operational and up-to-date.
  • Maintain system security and collaborate with external vendors as needed.

**Requirements:**

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in a similar IT support role, preferably within an ITIL framework.
  • Expertise in Microsoft Office applications, with a focus on Office 365 administration.
  • Familiarity with cloud platforms like AWS and Azure is a plus.
  • Exceptional communication and problem-solving skills.
  • A proactive and flexible approach with a desire to learn and grow.

**Why Join Northreach?**

  • **Innovative Culture**: Work in a dynamic environment that values cutting-edge technology and traditional values.
  • **Professional Development**: We offer opportunities for growth and skill enhancement.
  • **Meaningful Work**: Contribute to a company that is dedicated to making a positive impact in the community.