Appointment Coordinator
3 weeks ago
Job Overview
Position - Appointment Coordinator
Weekly Hours
Employment Type - Permanent
Annual Salary - £22,383
Important Note: This position may close early due to a high volume of applications.
Communication regarding this position will be conducted via email; please ensure to check your inbox regularly.
Join a supportive and welcoming environment where your dedication and skills can truly make a difference.
#JoinTeamEliot
Key Responsibilities
The primary function of this role is to facilitate a seamless appointment scheduling service within the Endoscopy Unit.
You will serve as the initial point of contact for patients seeking to arrange their appointments, ensuring a friendly and professional atmosphere.
Duties Include:
- Coordinating appointment dates with patients, both in person and via telephone, adhering to established protocols.
- Preparing operation lists in accordance with set guidelines.
- Adjusting appointments and lists as necessary, following agreed procedures.
- Providing patients with information regarding booking processes and distributing relevant materials.
- Assisting in the upkeep and verification of waiting list data.
- Collaborating with medical professionals when compiling operation schedules.
- Scheduling patients for procedures from external clinics.
- Delivering provisional operation lists to surgeons for review and modification.
- Facilitating patient bookings for day surgery at other facilities.
- Supporting the Team Leader in the daily operations of the booking office to achieve objectives.
- Being adaptable and willing to assist colleagues within the Unit.
- Greeting patients and visitors entering the department.
- Updating patient information as necessary and ensuring all records are accurately tracked.
- Managing patient admissions, discharges, and outcomes efficiently.
- Making follow-up outpatient appointments as needed.
- Assisting patients with transportation challenges.
- Directing inquiries regarding patient status to the appropriate nursing staff.
- Handling telephone communications and taking necessary actions.
- Downloading data for reporting purposes.
- Printing and verifying theatre lists for accuracy.
- Contacting patients to confirm attendance for scheduled procedures.
- Following established protocols for patients who do not attend appointments.
Internal Relationships:
- Medical Personnel
- Nursing Staff
- Operational Management
- Administrative Staff
External Relationships:
- Relevant external agencies as needed
Requirements:
- A solid educational background along with proficient keyboard skills.
- Familiarity with hospital Patient Administration Systems or similar software is preferred.
- Professional communication skills with the public and internal/external stakeholders.
- Strong time management abilities in a fast-paced environment.
- Capability to sit for extended periods while inputting data.
- Confidence in dealing with the public both face-to-face and over the phone.
- Ability to communicate effectively with all levels of staff and external professionals.
Experience and Qualifications:
- Previous experience in an office setting is advantageous.
- Familiarity with Lorenzo or similar systems is a plus.
- Basic numeracy and literacy skills are essential.
- Good educational qualifications are required.
Skills and Attributes:
- Ability to work collaboratively or independently as needed.
- A diligent and committed work ethic.
- Compassionate approach to handling sensitive situations.
- Demonstrated tact, diplomacy, and resilience.
- Adaptability to change.
- Commitment to personal growth and service enhancement.
- Proficiency in computer systems.
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