Customer Support Host

5 months ago

Nuneaton, United Kingdom Jobs 22 Full time

**JOB DESCRIPTION***

**Position Title**:
Customer Support Host

**Role Status**:
Full Time

**Reports To**:
Business Manager/Senior Employment Coach

**Roles Reporting to this Position**:
None

**Primary Objective**:
Our Customer Support Hosts will play a pivotal role in ensuring every participant (customer) that comes into our office has a good experience of our services. Your job is deliver exceptional customer service. You will make sure that a friendly, welcoming face is the first thing our participants see when they walk through our door and that they are comfortable for the duration of their stay.

An ideal opportunity for anyone interested in a role as an Employment Coach of front-line advisor in the future.

**Key Responsibilities**
Working under the direction of the local management team and in close collaboration with our local operations team, your will be responsible for:

- Greeting participants visiting our centres, making them feel welcome, ensuring they are directed to their appointment, to a planned activity, or settled with a drink and some information on local vacancies to look through while they wait their session.
- Helping to coordinate and host activities for participants. This might include:

- Job searching sessions
- Get Into sessions where participants can learn about different sectors and job types
- Job Fairs
- Partner-led support sessions around areas like money management, cost of living tips, healthy lifestyles, etc.
- Contacting participants who havent turned up for their appointments to understand why and to help get them in at the earliest opportunity
- Making sure that all our noticeboards and information areas are up to date so that the latest vacancies or other support opportunities are clearly visible and accessible to our participants.
- Helping to ensure the our sites are a safe and healthy place for our participants and staff to visit and work in.
- Proactively promoting an inclusive and respectful culture within our offices where everyone feels listened too, seen, included and respected. Undertaking any other general support activities as directed by the Business Manager or Senior Employment Coach for the site.**Desirable Skills/Knowledge and Experience**
- A commitment to delivering first-class customer service; an ability to quickly understand what will put our participants at ease and how to best meet or manage their expectations in a way that leaves them feeling seen and served.
- Excellent communication skills the ability to actively listen to participants and to clearly and calmly convey instructions to a diverse range of participants (and colleagues)
- Highly organized. The role is varied, with no two days likely to be the same. Youll be asked to undertake lots of different tasks and youll need to be able to manage these to ensure they all get done on time and to a high standard.
- Innovative and able to problem-solve. You will be able to put your mind to any challenge and to continually think of new ways to improve the way our participants experience our services.
- Passionate about supporting Jobs 22s commitment to equality, equity, diversity and inclusion. We want every single person using our services, and working for or with us, to feel seen, heard, celebrated, treated with the upmost respect at all times, and to have access to the same opportunities.

**Additional Information**

We value the dedication and commitment of our employees by rewarding them with market leading pay and benefits. In addition, Jobs 22 provides comprehensive training, mentoring and the opportunity for progression in a new, exciting and vibrant organisation. Flexible working is also supported across the organisation.

Some of our benefits include:

- GymFlex and Cycle To Work
- Performance Bonus Scheme
- Value and Recognition Bonus Scheme
- Buy and Sell Annual Leave
- Length Of Service Recognition
- You 22 (Reward Gateway)
- Employee Wellbeing Service

We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.

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