ICT Application Support Specialist

3 weeks ago

Nuneaton, Warwickshire, United Kingdom We Manage Jobs(WMJobs) Full time
About the Role

We are seeking a highly skilled ICT Application Support Officer to join our team at Nuneaton and Bedworth Borough Council. As a key member of our HEART Service, you will be responsible for providing day-to-day management of our key software systems, including CIVICA/CX. Your expertise will be essential in advising and supporting users, as well as identifying opportunities to develop and maximize the use of these systems for efficiency.

This is an exciting time to join our team, as we are currently migrating to a new software platform. Your role will play a crucial part in this programme of work, and you will have the opportunity to make a significant impact on the delivery of our services.

About the Team

The Home Environment Assessment and Response Team (HEART) is a formal partnership between five local authorities and the county council. As the hosting authority, Nuneaton and Bedworth Borough Council is proud to be part of this service, which brings together the provision of housing adaptations, improvements, and minor adaptations for the residents of Warwickshire.

HEART is a service comprising of Occupational Therapists and Housing Assessment Officers who complete assessments with Warwickshire residents in their own homes. They offer solutions including provision of equipment, minor adaptations, and applications for Disabled Facilities Grants (DFG) for major adaptations.

About the Ideal Candidate

We are looking for a candidate who is proficient in the use of similar software and has an analytical approach to problem-solving. You should have solid knowledge and appropriate qualifications, as well as the ability to translate complex system information for best use by the customer.

The ideal candidate will be able to work independently and as part of a team, with excellent communication and interpersonal skills. You should be able to adapt to changing priorities and deadlines, and be committed to delivering high-quality results.

What We Offer

We offer a full-time fixed-term 18-month contract, ideally working Monday to Friday. However, we are committed to providing a flexible working environment and can agree a suitable schedule with the right candidate.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form.

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