ICT Support Engineer

7 hours ago

Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time
Job Summary

The Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.

This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our customers.

Main Responsibilities
  • Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.
  • Shadow experienced SOC Support Engineers to gain hands-on experience and knowledge.
  • Install and configure IT hardware, software, and peripheral devices.
  • Basic networking support and troubleshooting, including patching and troubleshooting of switches and routers.
  • Remotely support end-user estate using industry-recognised software.
  • Assist in the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.
  • Contribute to Knowledge Management by ensuring comprehensive system documentation is created/updated using best practice standards.
  • Assist with the coordination and decommissioning of redundant ICT equipment, ensuring the Waste Electrical and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal.
  • Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties.
  • Respond to changes in priorities that may be required to adjust/interrupt planned schedules.
  • Communicate complicated and difficult-to-explain ICT issues to non-technical staff/suppliers and associated peer groups.
  • Undertake other duties to meet the changing needs and priorities of the organisation, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.
  • Provide temporary cover on the ICT Service Desk in relation to resources, for example, team meetings, annual leave, as requested by the ICT Team Leader.
About Us

Innovate Healthcare Services is a growing company that offers a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. We have a commitment to develop staff and provide a supportive work-life balance. We are a staff-led company, with a mission to provide the best technology solutions and support to our Trusts.

We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

We are able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months.

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

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