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ICT Support Engineer
2 months ago
About the Role
We are seeking an ICT Trainee Service Operations Centre Support Engineer to join our team at Innovate Healthcare Services. As a key member of our Service Operations Team, you will play a vital role in ensuring the delivery of a prompt, efficient, and positive ICT service experience for our customers.
Key Responsibilities
- Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.
- Shadow experienced SOC Support Engineers to develop your skills and knowledge.
- Install and configure IT hardware, software, and peripheral devices.
- Basic networking support and troubleshooting, including patching and troubleshooting of switches and routers.
- Remotely support end-user estate using industry-recognised software.
- Assist in the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.
- Contribute to Knowledge Management by ensuring comprehensive system documentation is created/updated using best practice standards.
- Assist with the coordination and decommissioning of redundant ICT equipment, ensuring the Waste Electrical and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal.
- Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties.
- Respond to changes in priorities that may be required to adjust/interrupt planned schedules.
- Communicate complicated and difficult-to-explain ICT issues to non-technical staff/suppliers and associated peer groups.
- Undertake other duties to meet the changing needs and priorities of the organisation, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.
About Us
Innovate Healthcare Services is a growing company with a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. We have a commitment to develop staff and provide a supportive work-life balance. We are a staff-led company, with a mission to provide the best technology solutions and support to our Trusts.
We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.
We are able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months.
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
