ICT Support Engineer

2 weeks ago


Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

About the Job

Innovate Healthcare Services is seeking a highly skilled ICT Support Engineer to join our team. As a key member of our Service Operations Centre, you will play a critical role in delivering exceptional ICT service delivery experiences for our customers.

Main Responsibilities

  • Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.
  • Shadow experienced SOC Support Engineers to develop your skills and knowledge.
  • Install and configure IT hardware, software, and peripheral devices.
  • Provide basic networking support and troubleshooting, including patching and troubleshooting of switches and routers.
  • Remotely support end-user estate using industry-recognised software.
  • Assist in the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.
  • Contribute to Knowledge Management by ensuring comprehensive system documentation is created/updated using best practice standards.

About Us

Innovate Healthcare Services is a growing company that values staff development and work-life balance. We offer a range of benefits and opportunities to enable individuals to grow and experience new challenges. Our mission is to provide the best technology solutions and support to our Trusts.

We encourage anyone interested in this role to get in touch, even if you do not meet all stated criteria. We offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months. Please note that we may close this vacancy earlier than the stated closing date if we receive a high number of applications.


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