ICT Support Engineer

2 months ago


Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time
About the Role

We are seeking a highly motivated and enthusiastic ICT Support Engineer to join our Service Operations Centre team at Innovate Healthcare Services.

Key Responsibilities
  • Provide first and second-line technical support to customers, including analysis and diagnosis of complex hardware and software problems.
  • Shadow experienced Support Engineers to develop skills and knowledge.
  • Install and configure ICT hardware, software, and peripheral devices.
  • Provide basic networking support and troubleshooting, including patching and troubleshooting of switches and routers.
  • Remotely support end-user estate using industry-recognised software.
  • Assist in the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.
  • Contribute to Knowledge Management by ensuring comprehensive system documentation is created and updated using best practice standards.
  • Assist with the coordination and decommissioning of redundant ICT equipment, ensuring adherence to Waste Electrical and Electronic Equipment (WEEE) regulations and secure disposal of confidential data.
  • Develop and maintain supporting documentation for service management as defined in the Service Catalogue.
  • Provide advice and guidance on ICT security and observe all ICT security procedures in the performance of duties.
  • Respond to changes in priorities that may require adjusting or interrupting planned schedules.
  • Communicate complex and difficult-to-explain ICT issues to non-technical staff, suppliers, and associated peer groups.
  • Undertake other duties to meet the changing needs and priorities of the organisation, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.
  • Provide temporary cover on the ICT Service Desk in relation to resources, such as team meetings and annual leave, as requested by the ICT Team Leader.
Person Specification
  • Proven experience in an ICT technical support environment.
  • Knowledge in the following areas:
    • Network Troubleshooting
    • Hardware & Software installation Troubleshooting
    • Active Directory knowledge
  • Excellent interpersonal, communication, and organisational skills.
  • The ability to work as part of a team.
  • Strong problem-solving skills.
About Us

Innovate Healthcare Services is a growing company with a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. We have a commitment to develop staff and provide a supportive work-life balance. We are a staff-led company, with a mission to provide the best technology solutions and support to our customers.

We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

We are able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months.



  • Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and enthusiastic ICT Support Engineer to join our team. As an ICT Support Engineer, you will play a crucial role in ensuring the delivery of a prompt, efficient, and positive ICT service experience for our customers.Main Duties of the JobAs an ICT Support...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly skilled ICT Support Engineer to join our team. As a key member of our team, you will be responsible for delivering a prompt, efficient, and positive ICT service delivery experience for our customers.Main DutiesProvide first and second-line Service Operations Centre...

  • ICT Support Engineer

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly skilled ICT Support Engineer to join our team. As a key member of our team, you will be responsible for delivering a prompt, efficient, and positive ICT service delivery experience for our customers.Main DutiesProvide first and second-line Service Operations Centre...

  • ICT Support Engineer

    2 months ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Support Engineer to join our team. As a key member of our team, you will play a critical role in ensuring the delivery of a prompt, efficient, and positive ICT service experience for our customers.Main ResponsibilitiesProvide first and...

  • ICT Support Engineer

    2 months ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Support Engineer to join our team. As a key member of our team, you will play a critical role in ensuring the delivery of a prompt, efficient, and positive ICT service experience for our customers.Main ResponsibilitiesProvide first and...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and enthusiastic ICT Trainee Service Operations Centre Support Engineer to join our team.This is an exciting opportunity for an individual who is looking to progress and develop their skills within the company. As a key member of our team, you will be...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and enthusiastic ICT Trainee Service Operations Centre Support Engineer to join our team.This is an exciting opportunity for an individual who is looking to progress and develop their skills within the company. As a key member of our team, you will be...

  • ICT Support Engineer

    1 month ago


    Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time

    Job SummaryThe Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and enthusiastic ICT Trainee Service Operations Centre Support Engineer to join our team.This is an exciting opportunity for an individual who is looking to progress and develop their skills within the company. As a key member of our team, you will be...