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ICT Support Engineer

1 month ago

Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time
Job Summary

The Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Trainee Service Operations Centre Support Engineer to join our team.

This exciting opportunity will enable you to develop your skills and knowledge in delivering a prompt, efficient, and positive ICT service delivery experience for our customers.

Main Duties of the Job

As a Service Operations Centre Support Engineer, you will be responsible for ensuring that we deliver a high-quality ICT service delivery experience for our customers.

You will work closely with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs).

You will be required to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the Trust.

You will be a member of a team providing technical support to users of Innovate ICT services hardware and software.

About Us

Innovate Healthcare Services is a growing company that offers a range of benefits and opportunities for staff to grow and develop their skills.

We are committed to developing our staff and providing a supportive work-life balance.

We are a staff-led company with a mission to provide the best technology solutions and support to our Trusts.

Person Specification

We are looking for a candidate with:

  • Proven experience in an ICT technical support environment.
  • Knowledge in the following areas:
  • Network Troubleshooting
  • Hardware & Software installation Troubleshooting
  • Active Directory knowledge
  • Excellent interpersonal, communication, and organisational skills.
  • The ability to work as part of a team.
  • Strong problem-solving skills.