ICT Support Engineer

2 months ago

Nuneaton, Warwickshire, United Kingdom Innovate Healthcare Services Full time
Job Summary

The Service Operations Team at Innovate Healthcare Services is seeking a highly motivated and skilled ICT Support Engineer to join our team. As a key member of our team, you will play a critical role in ensuring the delivery of a prompt, efficient, and positive ICT service experience for our customers.

Main Responsibilities
  • Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.
  • Shadow experienced SOC Support Engineers to gain hands-on experience and develop your skills.
  • Install and configure IT hardware, software, and peripheral devices to ensure seamless integration with our systems.
  • Provide basic networking support and troubleshooting, including patching and troubleshooting of switches and routers.
  • Remotely support end-user estate using industry-recognized software to ensure efficient and effective support.
  • Assist in the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as required.
  • Contribute to Knowledge Management by ensuring comprehensive system documentation is created and updated using best practice standards.
  • Assist with the coordination and decommissioning of redundant ICT equipment, ensuring compliance with Waste Electrical and Electronic Equipment (WEEE) regulations and data security.
  • Develop and maintain supporting documentation for service management as defined in the Service Catalogue.
  • Provide advice and guidance on ICT security procedures and observe all ICT security protocols in the performance of your duties.
  • Respond to changes in priorities that may require adjusting or interrupting planned schedules.
  • Communicate complex and difficult-to-explain ICT issues to non-technical staff, suppliers, and peer groups.
  • Undertake other duties to meet the changing needs and priorities of the organization, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.
  • Provide temporary cover on the ICT Service Desk in relation to resources, such as team meetings and annual leave, as requested by the ICT Team Leader.
Person Specification
  • Proven experience in an ICT technical support environment.
  • Knowledge in the following areas:
    • Network Troubleshooting
    • Hardware & Software installation Troubleshooting
    • Active Directory knowledge
  • Excellent interpersonal, communication, and organizational skills.
  • The ability to work as part of a team.
  • Strong problem-solving skills.
About Us

Innovate Healthcare Services is a growing company that offers a range of benefits and opportunities for staff to grow and develop their skills. We are committed to developing our staff and providing a supportive work-life balance. As a staff-led company, we have a mission to provide the best technology solutions and support to our customers.

We recognize the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

We are able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months.

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