Customer Service Advisor

7 months ago

Nuneaton, United Kingdom Unipart Logistics Full time

**Location**: Nuneaton
**Salary**: £25,000 plus 30 days holiday, pension, bonus, life assurance, bonus, employee assistance programme, wellbeing support, and flexible benefits scheme
**Contract type**: Full time
**Hours**: 40 hours per week

**About the Job**:
Relationships mean everything to us, and this one is particularly special. As a Customer Service Advisor at Unipart Logistics, you'll have an important part to play delivering best in class customer support to our prestige automotive customer. You will play your part to deliver against business goals; through focusing on continuous improvement, quality, and attention to detail, ultimately supporting the team to build a customer service centre of excellence.

We don't just have a way of working; we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As a forward-thinking and people-focused company, this is a fantastic opportunity to deliver outstanding service for internal and external customers alike, driving exceptional KPI performance, while adapting to changes in customer requirements and maximizing opportunities for improvement.

**As part of your key responsibilities you'll**:

- Manage relationships and communications with retailers for all aspects of customer service and delivery
- Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat, or instant message
- Ensure key performance metrics are maintained and daily tasks are completed
- Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc
- Create periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved
- Take a lead in highlighting customer issues and drive improvements to prevent recurrence
- Develop a culture of customer satisfaction through timely and thorough handling of queries
- Maintain detailed SOPs and Work Instructions for all customer service processes
- Undertake regular training and development, with a clear focus on delivering exceptional customer experience
- Support the wider cross-functional and cross-regional teams, building key relationships to support query resolution and continuous improvement
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures

**About You**:

- Highly customer-focused
- Ability to interface and manage relationships at all levels in all markets
- Ability to adapt and change rapidly
- High-level understanding of all aspects of management, including client relationships
- Excellent communicator, with an ability to persuade and influence both internal and external stakeholders
- Process-driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client
- Continuous improvement - capability of process design and sustainable process improvement
- Systems literate, experienced in learning new systems, maximizing benefits of systems and interrogation of data
- Current systems experience would be beneficial in SAP ECC6, SAP S4Hana, Freshdesk, RingCentral VOIP Telephony System, and MS Office
- Relevant Customer Service qualification or business experience
- Full UK driving license or ability to travel to other Unipart and customer sites across the UK
- Bilingual Spanish would be a benefit

Our recruitment and selection process has been developed to ensure that it is consistent, fair, and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age, or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organization we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe, and confident to be the best version of yourself and do your best work every day.

You may have experience in the following: Client Support Specialist, Customer Care Representative, Client Service Associate, Support Advisor, Customer Relations Consultant, Customer Assistance Coordinator, Service Desk Agent, Consumer Support Specialist, Call Centre Representative, Helpdesk Advisor, Member Services Associate, Customer Solutions Representative, Client Relations Coordinator, Consumer Assistance Specialist, Customer Support Coordinator, etc.

REF-207666

  • Customer Service Advisor

    2 months ago

    Nuneaton, United Kingdom CV-Library Full time

    Location: Nuneaton Contract: Permanent Hours: Full time Salary: £26,550 per annum, plus 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme   About the Job  Relationships mean everything to us, and this one is particularly special. You’ll have an important part...

  • Customer Service Advisor

    2 weeks ago

    Nuneaton, United Kingdom Warwickshire CC Contract Full time

    A local authority are looking for a full time Customer Service Advisor/Receptionist for their Business Centre in Nuneaton Being professional and having exceptional levels of customer care you will be the first point of contact for visitors to the Business Centre Duties will include: Meeting and greeting customers to the centre Answering phone Setting up...

  • Customer Service Advisor

    2 weeks ago

    Nuneaton, United Kingdom Arleigh Group Ltd Full time

    Customer Service Advisor **Hours - **Monday to Friday (09:00am - 17:15pm/37.5 hours). **Company Overview** - Why work for Arleigh Group (LKQ Leisure & Marine)?_ - We are a people first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our...

  • Service Advisor

    2 weeks ago

    Nuneaton, United Kingdom Octane Recruitment Full time

    **Service Advisor Vacancy - Nuneaton** **Location: Nuneaton** **Salary**:Negotiable depending on experience & brand expertise - looking £24,000 basic plus bonus (£6,000) plus overtime plus a variety of company benefits (See below) **Working hours**: 8:00am - 6pm, Monday to Friday. Saturday mornings on rota We are recruiting for an experienced Service...

  • Service Advisor

    1 week ago

    Nuneaton, United Kingdom Octane Recruitment Full time

    **Service Advisor Vacancy - Nuneaton** **Location: Nuneaton** **Salary**:Negotiable depending on experience & brand expertise - looking £24,000 - £29,00 basic plus bonus (£1200) plus overtime plus a variety of company benefits (See below) **Working hours**: 8:00am - 5pm, Monday to Friday We are recruiting for an experienced Service Advisor for our...

  • Customer Service Advisor

    7 months ago

    Nuneaton, United Kingdom Avery Healthcare Full time

    **About The Role**: **Acorn Lodge Care Home** located in **Nuneaton **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact,...

  • Service Advisor

    2 weeks ago

    Nuneaton, United Kingdom Octane Recruitment Full time

    **Service Advisor vacancy - Nuneaton** **Location: Nuneaton** **Salary: £22,000 - £24,000 depending on experience + £7000 OTE** plus a variety of company benefits (See below) **Working hours**: Monday to Friday 8:00am - 6:00pm, Saturdays 1 in 3 8:00am till 1:00pm We are recruiting for an experienced Service Advisor for our client's showroom in...

  • Service Advisor

    7 months ago

    Nuneaton, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor needed in Nuneaton** - Commercial main dealer - Salary: up to £28,000 depending on experience, plus bonus - Working hours: Monday - Friday 8:00 am - 5:00 pm hours - Lucrative Bonus scheme - Previous Service Advisor experience needed Our client is a well-established main dealer with branches across England. They pride themselves on...

  • Customer Service Advisor

    1 week ago

    Nuneaton, United Kingdom Euro Car Parts Ltd TA Arleigh Full time

    ** No Agencies please **Please state salary expectations in the Cover Letter Section or message facility** **Hours - **Monday to Friday (09:00am - 17:15pm/37.5 hours) **Company Overview** - Why work for Euro Car Parts T/A Arleigh _ - We are a people first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn we...

  • Customer Service Advisor

    7 months ago

    Nuneaton, United Kingdom Acorn Lodge Care Home Full time

    **Acorn Lodge Care Home** located in **Nuneaton **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to...

  • Customer Service Advisor

    2 weeks ago

    Nuneaton, United Kingdom NHS Professionals Full time

    **About The Role**: **Do you enjoy helping others and giving advice?** **Have you got customer service** **experience** **?** **NHS Professionals are currently looking for a Customer Service Advisor to join our team.** **This role is based at** **George Eliot Hospital NHS Trust, Nuneaton, Warwickshire, CV10 7DJ** **,** **37.5 hours per week, Monday to...

  • Customer Service Advisor

    3 weeks ago

    Nuneaton, United Kingdom Appcastenterprise Full time

    **Acorn Lodge Care Home** located in **Nuneaton **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor.**This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to...

  • Customer Service Advisor/administrator

    7 months ago

    Nuneaton, United Kingdom Red Rock Consultants Full time

    Red Rock Consultants are recruiting for a Customer Service advisor / Administrator to work for our client in Nuneaton. This is a temporary to permanent role, with an immediate start. **Duties**: - Scheduling work to engineers - Scheduling work to sub-contractors - Liaising with tenants, clients, contractors and external parties. - Support other helpdesk...

  • Customer Service Advisor

    2 weeks ago

    Nuneaton, United Kingdom Acorn Lodge Care Home Full time

    **Acorn Lodge Care Home** located in **Nuneaton **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to...

  • Customer Experience Advisor

    4 months ago

    Nuneaton, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Nuneaton, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Service Advisor

    2 weeks ago

    Nuneaton, United Kingdom Drive Motor Retail Ltd Full time

    Want to join a fun, rewarding and continually growing company? We’re so confident you’ll love being part of Drive. We are looking to recruit a Service Advisor to join our busy Aftersales team. Drive’s performance has been continuing growth recognising the quality of service provided to our customers. The highlights - OTE £30,000 per annum -...

  • Customer Service Representative

    4 months ago

    Nuneaton, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Nuneaton, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Service Advisor

    3 weeks ago

    Nuneaton, United Kingdom Hunter Knight Recruitment Ltd Full time

    **Service Advisor - Commercial Vehicle Dealership** **Salary: Very Competitive Depending on experience + Generous Bonuses** **Location: Nuneaton** **Hours: Monday to Friday: 08.00 - 17.00** **Benefits** - Extensive Training opportunities available - Award winning training and development team - Development Opportunities available within this national...

  • Christmas Customer Advisor

    2 weeks ago

    Nuneaton, United Kingdom Boots Full time

    Job Reference: 188353BR Nuneaton, Market Place Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Nuneaton, Market Place store. We have a variety of shifts available which may include weekends. The exact shift patterns will be discussed at interview. **Need to know** We are now recruiting Christmas Customer Advisors for...

  • Customer Service Advisor

    3 weeks ago

    Nuneaton, United Kingdom Renault Truck Commercials Full time

    Customer Service Representative - Nuneaton Working 45 hours Mon-Fri (between the hours of 07.00 and 18.00 with 30 mins lunch) with one in three Saturday mornings paid as overtime. Paying up to £25,000 dependent on experience Overview: In Particular: - To be the first line contact for customers. To identify service parts requirements and assist in...