Client Services Coordinator

3 weeks ago

Norwich, Norfolk, United Kingdom Sanctuary Group Full time

Client Services Coordinator

£11.61 per hour

Hours as required

Sanctuary Supported Living is excited to announce an opportunity for a Client Services Coordinator.

At Sanctuary Supported Living, we are dedicated to providing a comprehensive range of tailored housing, care, and support services aimed at empowering individuals across England to achieve greater independence.

As a national not-for-profit organization, we prioritize local engagement, ensuring our customers are at the forefront of our mission. Our commitment to excellence drives us to support our clients on their journeys towards autonomy.

Every role within our organization, whether directly supporting clients or providing essential administrative support, contributes to meaningful change in the lives of those we serve.

Joining our team means more than just a job; it is an opportunity to engage in fulfilling work that inspires and motivates, allowing you to make a significant, positive difference in the community. We are committed to your professional growth, offering extensive training and a range of benefits.

Key Responsibilities:

• Serve as the primary contact for all client inquiries

• Build strong relationships with clients, assisting them in developing essential life skills

• Manage occasional emergencies or challenging situations

• Strive to provide exceptional service to all clients

• Organize and facilitate social activities as needed

• Oversee certain health and safety tasks, including fire safety checks

• Maintain the security of the service

• Document and update client records

Required Skills and Experience:

• Experience working with young individuals or vulnerable populations, including those with mental health challenges or substance use issues

• Proven ability to work effectively in demanding situations

• Strong communication skills

• Proficient in using IT systems

Are you ready to excel in your role?
We believe that outstanding work deserves outstanding rewards. Here are some of the benefits we offer to make Sanctuary Supported Living a fantastic workplace:

• Access to a variety of online discounts and rewards from leading retailers

• Comprehensive health and well-being programs

• A broad array of learning and development opportunities

Building Equality and Diversity

Sanctuary Group is committed to fostering an inclusive environment and encourages applications from individuals of diverse backgrounds. We collaborate closely with the Home Office to ensure compliance with employment regulations. An enhanced Disclosure and Barring Service check will be required for successful candidates, which we will cover.

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