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Customer Service Coordinator

2 months ago

Norwich, Norfolk, United Kingdom Morgan Sindall Construction Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Morgan Sindall Construction. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients and stakeholders.

Key Responsibilities

  • Manage and deliver post-contract services to our clients, ensuring timely and effective communication and resolution of issues.
  • Assist in the organization of customer service operatives' daily diaries, coordinating works and liaising with the customer service manager to ensure seamless delivery of services.
  • Deal with customer correspondence, ensuring timely acknowledgments and resolution of issues, while carrying out general office administrative duties.
  • Provide excellent customer service and support, utilizing strong communication and interpersonal skills to build strong relationships with clients and stakeholders.
  • Utilize CRM database experience to track and manage customer interactions, ensuring accurate and up-to-date records.

Requirements

  • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Excellent customer service skills, with the ability to provide timely and effective support and resolution of issues.
  • Proven experience in customer service administration, with a strong understanding of CRM database management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficient in Microsoft Word and Excel, with experience in using CRM databases.

Benefits

  • Bonus entitlement based on performance KPIs.
  • Holidays - 26 days.
  • Life Assurance.
  • Pension.
  • Private medical insurance.
  • Ability to purchase additional holiday.
  • Access to discount portal.
  • Cycle to Work scheme and the Lovell Way to EV.
  • Digital GP.
  • Employee assistance programme.
  • Sharesave scheme.

About Us

Morgan Sindall Construction is a leading provider of construction services, committed to delivering high-quality projects and exceptional customer service. We are proud to be an Investors in People Gold award employer, recognizing our commitment to developing our people and creating a positive work environment.

We are an equal opportunities employer, valuing diversity and inclusion within our teams. We believe that our people are our greatest asset, and we are committed to creating a workplace that is inclusive, supportive, and empowering.