Patient Admission Coordinator

3 weeks ago

Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Position Overview

The individual in this role will oversee the daily management of patient waiting lists and surgical schedules utilizing various system applications, ensuring effective communication through emails and phone interactions.

This position serves as the primary liaison for patients, their families, and a diverse range of personnel within the organization.

The successful candidate will demonstrate the ability to work autonomously while also contributing to the collaborative efforts of the Waiting List team. Strong communication skills, organizational capabilities, and proficient typing skills are essential for this role.

Key Responsibilities

- Identify and reach out to patients via telephone and written correspondence to schedule surgical admissions, adhering to established Theatre schedules.

- Coordinate admission dates based on patients' clinical urgency and waiting times.

- Organize Pre-Assessment appointments for patients, ensuring attendance and fitness for procedures.

- Conduct regular audits of the waiting list by contacting patients through phone or mail.

- Notify patients immediately regarding any cancellations of their procedures and facilitate prompt rescheduling.

About Our Organization

Bedfordshire Hospitals NHS Foundation Trust delivers healthcare services to a growing community of approximately 700,000 individuals across two active hospital locations. Both facilities provide essential services, including emergency care, maternity, and pediatric services.

Joining our team means becoming part of a supportive and high-achieving Trust dedicated to the health and welfare of its staff. As one of the largest NHS Trusts in the region, we offer a comprehensive training and development program to support your career advancement.

Our state-of-the-art facilities position us at the forefront of innovative healthcare. The Trust remains committed to providing exceptional patient care through the application of the latest clinical knowledge and technology.

Please be aware that job vacancies may close before the stated closing date if a sufficient number of applications are received. It is advisable to submit your application promptly.

All new employees will undergo a probationary period during their initial six months in the role. Travel between hospital locations may be necessary.

We encourage you to review all documents associated with this advertisement to familiarize yourself with the job requirements.

Job Duties

For a comprehensive overview of the role and responsibilities, please refer to the attached Job Description and Person Specification.

  • Responsible for utilizing the ICE system to assess ETCI requests and accurately create waiting list entries in the Trust PAS system on a daily basis. This includes inputting essential information such as Surgeon, Specialty, Priority, List name, Admission type, Anaesthetic type, Operating personnel, Intended bed management, Admitting ward, and the required surgical procedure, along with the expected duration of the procedure using the relevant ATOM time.
  • Ensure precise coding of procedures in the Trust PAS system.
  • Enter any additional pertinent information into the waiting list entry or Trust PAS system, or the theatre list in OPERA.
  • Maintain accurate waiting lists, ensuring that RTT clocks are set daily and validating any stopped RTT pathways.
  • Act upon confirmed theatre schedules to compile and maintain accurate theatre lists in a timely manner, considering factors such as case mix, theatre equipment, imaging availability, theatre time, clinical necessity, and the order of the operating list.

Qualifications

Essential

  • A Level education or relevant recent experience in an administrative capacity.

Desirable

  • Familiarity with medical terminology.

Experience

Essential

  • Recent experience in an administrative role adhering to established standards and procedures.
  • Ability to demonstrate personal initiative.
  • Proficient in using databases and Microsoft applications.

Desirable

  • Recent and relevant experience in an NHS administrative setting.

Knowledge

Essential

  • Understanding of GDPR concerning patient and staff confidentiality.

Desirable

  • Key principles of waiting list management and current national standards.

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