Patient Services Coordinator

4 weeks ago


Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Position Overview

We are seeking dedicated individuals to join our Patient Services Team at Bedfordshire Hospitals NHS Foundation Trust. The successful candidate will exemplify our core values and possess relevant experience in a similar capacity. Familiarity with patient management systems and a solid background in administrative roles are essential. Experience within healthcare settings is highly desirable.

Key Competencies

The ideal candidate will demonstrate strong interpersonal abilities, engaging positively with individuals at all levels. Reliability and a flexible work ethic are crucial, along with the capability to operate independently. Exceptional organizational skills are required to meet deadlines effectively, alongside excellent communication skills to foster productive interactions. A proactive approach to the dynamic needs of the service is essential. Proficiency in keyboard skills and experience with database management are mandatory.

Job Responsibilities

The individual in this role will oversee the daily administration of the Patient Information Management System and the reception area. Responsibilities include:

  • Providing front-line administrative support to the department.
  • Welcoming patients and visitors, ensuring a friendly and professional environment.
  • Coordinating outpatient appointment bookings and preparing necessary medical documentation.
  • Managing incoming calls from both internal and external sources.
  • Arranging patient transport as needed.

This position requires physical fitness to handle the demands of the role, including lifting when necessary. The environment is fast-paced, necessitating efficiency while maintaining courtesy and professionalism at all times. Team members are expected to collaborate across various areas of the Trust.

About Bedfordshire Hospitals NHS Foundation Trust

Our Trust serves a diverse population, providing essential hospital services across two major sites. We are committed to delivering high-quality healthcare and ensuring the well-being of our staff. As a prominent NHS Trust, we offer extensive training and development opportunities to support career growth.

Our facilities are equipped with advanced technology, enabling us to provide top-tier patient care. We are dedicated to utilizing the best clinical practices and innovations available.

All new employees will undergo a probationary period during their initial months in the role. Flexibility to travel between hospital sites may be required.

Application Process

We encourage interested candidates to review all attached documents to familiarize themselves with the job requirements and responsibilities.



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