Patient Administrator – Outbound Coordinator

2 weeks ago


Bedford, Bedford, United Kingdom Circle Health Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Administrator to join our team at Circle Health Group. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our patient services.

Key Responsibilities
  • Administrative Support: Provide administrative support to our patient services team, including managing referrals, triaging patient queries, and maintaining accurate records.
  • Communication: Serve as the first point of contact for patients, staff, and visitors, providing excellent customer service and ensuring that all queries are dealt with efficiently and professionally.
  • Referral Management: Manage referrals from the Referral Management Centre, including triage and adherence to the 18-week Referral to Treatment within set timescales.
  • SPOT Contract Management: Manage SPOT contract patients, ensuring that all necessary documentation is completed and that patients receive the required level of care.
Requirements
  • Maths and English GCSE: Hold Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
  • IT Skills: Be proficient in the use of a PC, including software and systems.
  • Financial Awareness: Have basic financial awareness and previous administration experience in a private healthcare environment.
Benefits
  • Competitive Salary: Receive a competitive starting salary.
  • Private Pension Scheme: Be eligible for a private pension scheme.
  • Private Healthcare Scheme: Have access to a private healthcare scheme for treatment at our hospitals, covering pre-existing medical conditions.
  • Friends and Family Discounts: Enjoy friends and family hospital discounts.
  • Family Friendly Policies: Benefit from family friendly policies, including enhanced Maternity, Paternity, and Adoption pay.
  • Non-Contributory Life Insurance: Receive non-contributory life insurance.
  • Staff Engagement Hub: Have access to a staff engagement hub with discounts and rewards.
  • Wellbeing Support: Have access to resources, tools, and services to support your wellbeing.
  • Employee Recognition: Be part of employee recognition programs.
  • Training and Development: Have access to industry-leading training and development opportunities.


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