Patient Services Receptionist
3 weeks ago
The Children and Young People's Division is seeking to appoint a dedicated and proactive Patient Services Receptionist on a permanent basis.
We are looking for a vibrant individual who thrives in a dynamic, supportive, and multi-disciplinary team setting, contributing to the provision of exceptional service.
Key ResponsibilitiesYou will collaborate effectively to deliver comprehensive administrative support to our Paediatric & Adolescent department at University College London Hospital.
This role encompasses a full-time commitment of 37.5 hours per week.
The ideal candidate will possess outstanding customer service and communication abilities, along with a strong sense of empathy, discretion, and integrity.
Essential duties include:
- Managing patient check-ins for outpatient appointments across all paediatric and adolescent services.
- Coordinating follow-up outpatient appointments.
- Offering patients the opportunity to enroll in the MyCare system.
- Conducting appointment reminder calls for patients.
- Completing end-of-day administrative processes.
- Verifying eRs referrals (GP requests).
- Scheduling rooms for clinical teams using the Condeco system.
- Updating Epic reports and managing work queues.
- Participating in theatre and admission meetings.
- Providing support to the Service Manager and supervisor as needed.
- Assisting with ward coverage as required.
University College London Hospitals NHS Foundation Trust (UCLH) is recognized as one of the most intricate NHS trusts in the UK, catering to a vast and diverse population.
We are committed to delivering academically driven acute and specialized services to individuals from the local community, across the UK, and internationally.
Our mission is to provide top-tier patient care, exceptional education, and world-class research.
UCLH offers first-rate acute and specialized services across multiple sites, ensuring comprehensive care for complex health conditions.
We are dedicated to sustainability and have pledged to achieve carbon net zero status, integrating sustainable practices throughout our operations.
For detailed information regarding the responsibilities and requirements of this role, please refer to the attached Job Description.
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