Patient Care Coordinator

5 days ago


London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Job Summary

Band 3 Patient Care Coordinator - Receptionist

Job Responsibilities

  • To provide a patient-focused service in person and over the phone for sexual health and HIV patients, ensuring a welcoming and pleasant environment at all times.
  • To maintain accurate patient data in the GUM/HIV Electronic Patient Record (EPR) system.
  • To work closely with the multidisciplinary team, including medical staff, health advisers, and other trust wards and departments, to ensure continuity of patient care.
  • To receive patients and visitors in a professional, polite, and friendly manner.
  • To advise patients on waiting times and provide relevant information.
  • To update patient details and attend to patients using the Cerner and GUM EPR systems.
  • To enter new patient information accurately into the EPR system.
  • To manage patient calls efficiently and professionally, meeting performance standards.
  • To note changes in patient circumstances, including GP contact details and addresses.
  • To attend to all GUM patients, including new, follow-up, reschedule, and rebook appointments.
  • To process new HIV patients onto the Cerner system under a medical number.
  • To diffuse difficult situations with patients and refer to the administration manager or clinic manager as needed.
  • To arrange additional services for patients, such as transport or interpreting services.
  • To maintain patient confidentiality and only allow access to authorized staff.
  • To ensure that all clinics are encountered and RTT outcomes are recorded.
  • To utilize and manage the patient appointment reminder system.
  • To participate in audits of outpatient activity as required.
  • To work a flexible rota system, including late clinics and weekends, and provide clerical support to other directorate services as needed.
  • To undertake other administration and reception duties as directed by the clinic manager.
  • To contribute to service development in the HIV/GUM directorate, participating in multidisciplinary audit/development groups.

Person Specification

Education and Qualifications

Essential

  • Excellent standard of spoken and written English.
  • Recognized qualification in customer care, NVQ level 3 or relevant experience.

Experience

Essential

  • Experience working with the general public in a customer-facing or administrative role.
  • Accurate computer data entry skills.
  • Clerical/reception/administration experience.
  • Experience working as part of a team.

Desirable

  • Experience working in Sexual Health/HIV.
  • Previous experience working within a healthcare setting and using NHS information/IT systems.

Skills and Knowledge

Essential

  • Excellent telephone skills.
  • Excellent keyboard and IT skills, including use of Outlook, Word, and Excel.
  • Excellent communication and interpersonal skills.
  • Understanding of the need for confidentiality and information governance in a healthcare environment, particularly in an HIV/GUM setting.
  • Ability to manage difficult situations and prioritize workload.

Desirable

  • Previous experience working in an NHS outpatient area or an equivalent NHS setting, such as primary care.
  • Experience working with patients in an NHS setting.
  • Ability to be confident and professional when dealing with patient behavior.
  • Familiarity with NHS computer appointment and booking systems.


  • London, Greater London, United Kingdom Portman Dental Care Full time

    About Portman Dental CareWe are a leading provider of private-focused dental care across the UK and Ireland. Our mission is to deliver exceptional patient experiences and provide excellent clinical care. We champion individuality and invest in our people to achieve this goal.Job SummaryWe are seeking a highly motivated and organized Patient Care Coordinator...


  • London, Greater London, United Kingdom Portman Dental Care Full time

    About Portman Dental CareWe are a leading provider of private-focused dental care across the UK and Ireland. Our mission is to deliver exceptional patient experiences and provide excellent clinical care. We champion individuality and invest in our people to achieve this goal.Job SummaryWe are seeking a highly motivated and organized Patient Care Coordinator...


  • London, Greater London, United Kingdom Portman Dental Care Full time

    About Portman Dental CareWe are a leading provider of private-focused dental care across the UK and Ireland. Our mission is to deliver exceptional patient experiences and provide excellent clinical care. We champion individuality and invest in our people to achieve this goal.Job SummaryWe are seeking a highly motivated and organized Patient Care Coordinator...


  • London, Greater London, United Kingdom Portman Dental Care Full time

    About Portman Dental CareWe are a leading provider of private-focused dental care across the UK and Ireland. Our mission is to deliver exceptional patient experiences and provide excellent clinical care. We champion individuality and invest in our people to achieve this goal.Job SummaryWe are seeking a highly motivated and organized Patient Care Coordinator...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    Job Title: Patient Care CoordinatorAbout the Role:The Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to individuals seeking medical attention.Key Responsibilities:Process and...


  • London, Greater London, United Kingdom Your Patient Choice Full time

    About Your Patient ChoiceWe are a pioneering healthcare organization dedicated to revolutionizing access to mental and physical health services for patients in England. Our mission is to make free NHS healthcare more accessible, higher quality, and affordable for the NHS.Our Unique ApproachWe are led by expert clinicians who are passionate about delivering...


  • London, Greater London, United Kingdom Your Patient Choice Full time £31,000

    About Your Patient ChoiceWe are a technology-enabled provider of NHS mental and physical health services, driven by the vision of making free NHS healthcare more accessible and higher quality for patients, and affordable for the NHS.Our cultural values include transparency, a sense of community, and supporting staff career development. We leverage technology...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    About the RoleThe Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.Key ResponsibilitiesProvide excellent patient care and support, ensuring that patients receive...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    About the RoleThe Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.Key ResponsibilitiesProvide excellent patient care and support, ensuring that patients receive...


  • London, Greater London, United Kingdom Your Patient Choice Full time £31,000

    About Your Patient ChoiceYour Patient Choice is a pioneering technology-enabled provider of NHS mental and physical health services. Our mission is to make free NHS healthcare more accessible and higher quality for patients, while being affordable for the NHS.Our ValuesWe are driven by a set of core values that guide our approach to healthcare:Transparency:...


  • London, Greater London, United Kingdom Your Patient Choice Full time £31,000

    About Your Patient ChoiceWe are a technology-enabled provider of NHS mental and physical health services, driven by the vision of making free NHS healthcare more accessible and higher quality for patients, and affordable for the NHS.Our cultural values include transparency, a sense of community, and supporting staff career development. We leverage technology...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    About the RoleThe Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.Key ResponsibilitiesProcess and effectively signpost patients to the appropriate healthcare...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    About the RoleThe Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.Key ResponsibilitiesProcess and effectively signpost patients to the appropriate healthcare...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    About the RoleThe Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.Key ResponsibilitiesProcess and effectively signpost patients to the appropriate healthcare...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    About the RoleThe Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.Key ResponsibilitiesProcess and effectively signpost patients to the appropriate healthcare...


  • London, Greater London, United Kingdom Suttons Wharf Health Centre Full time

    Job DescriptionSuttons Wharf Health Centre is seeking a highly skilled and dedicated individual to fill the role of Adult Care Services Manager.Key Responsibilities:Maintaining Patient Lists: Ensure the accuracy and effectiveness of patient lists, including those for specific conditions, screening programs, and vaccination schedules.Calling and Recalling...


  • London, Greater London, United Kingdom Optical Express Full time

    Job Title: Patient Care Coordinator Hours: Full time, 40 hours per week Location: London – Kingston Salary: £27, plus Bonus At Optical Express, we are dedicated to providing outstanding patient care, superior clinical results, and ongoing investment in our staff and technology. Our team at Optical Express collaborates effectively,...


  • London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation... Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Chelsea and Westminster Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will be responsible for providing exceptional patient care and administrative support in our Reception areas.Key ResponsibilitiesFrontline Patient...


  • London, Greater London, United Kingdom Cosmetic Recruitment Full time

    About the RoleWe are seeking a highly organized and professional Surgical Coordinator and Patient Education Specialist to join our team at Cosmetic Recruitment. This role is critical to supporting patients throughout their treatment journey while assisting the patient services and clinical teams with their responsibilities.Key ResponsibilitiesSurgical...


  • London, Greater London, United Kingdom Cosmetic Recruitment Full time

    About the RoleWe are seeking a highly organized and professional Surgical Coordinator and Patient Education Specialist to join our team at Cosmetic Recruitment. This role is critical to supporting patients throughout their treatment journey while assisting the patient services and clinical teams with their responsibilities.Key ResponsibilitiesSurgical...