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Patient Care Coordinator
2 months ago
We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Chelsea and Westminster Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will be responsible for providing exceptional patient care and administrative support in our Reception areas.
Key Responsibilities- Frontline Patient Care: Provide a warm and welcoming experience for patients, responding to their queries and concerns in a professional and empathetic manner.
- Administrative Support: Maintain accurate and up-to-date patient records, including clinical coding and data entry.
- Communication and Liaison: Collaborate with medical and nursing staff to ensure seamless communication and coordination of patient care.
- Call Centre Operations: Answer patient calls, book appointments, and refer patients to clinical staff as needed.
- Performance Metrics: Meet or exceed performance standards for call handling, patient satisfaction, and administrative tasks.
- Excellent Communication Skills: Ability to communicate effectively with patients, staff, and external partners.
- Administrative Experience: Proven experience in administrative roles, with a focus on data entry, record-keeping, and customer service.
- Teamwork and Flexibility: Ability to work collaboratively as part of a multidisciplinary team, with flexibility to adapt to changing priorities and work schedules.
- Confidentiality and Discretion: Maintain patient confidentiality and handle sensitive information with discretion.
- Competitive Salary and Benefits: Attractive salary and benefits package, including opportunities for career development and professional growth.
- Flexible Working Arrangements: Flexible working hours and arrangements to support work-life balance and meet the needs of our patients and staff.
- Opportunities for Professional Growth: Ongoing training and development opportunities to enhance your skills and knowledge in patient care and administration.
