Patient Care Coordinator
4 weeks ago
About the Role
The Lewisham Care Partnership is seeking a skilled Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support.
Key Responsibilities
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Enter read-code data on Emis Web clinical system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information, SAR, insurance/solicitors letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
About Us
The Lewisham Care Partnership aims to provide high-quality healthcare in a responsive, supportive, courteous and cost-effective manner. We will:
- Provide a service which puts patient welfare at the heart of all we do
- Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
- Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
- Nurture a culture which is innovative, forward looking and adaptable
- Take into account the evidence provided by scientific and medical research in our treatment
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