Patient Care Coordinator
5 days ago
The Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.
Key Responsibilities- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Enter read-code data on Emis Web clinical system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information, SAR, insurance/solicitors letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Participate in practice audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Scan patient-related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required, support Prescription clerk in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
- Order and monitor stationery supplies
We are looking for a candidate with the following qualifications and experience:
- GCSE level or equivalent
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
- Experience of working in a primary care environment
- Experience of working with the general public
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
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