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Patient Care Coordinator
2 months ago
About the Role:
The Lewisham Care Partnership is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to individuals seeking medical attention.
Key Responsibilities:
- Process and effectively signpost patients to the appropriate healthcare professional depending on their presenting condition
- Answer incoming calls, transferring calls or dealing with callers' requests appropriately
- Process patient requests for appointments and manage scheduling
- Process repeat prescription requests and maintain accurate records
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Enter read-code data on our clinical system and maintain accurate records
- Photocopy documentation as required and maintain a clean and organized workspace
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients' healthcare records as necessary
- Direct requests for information, such as SAR, insurance/solicitors' letters, and DVLA forms, to the administrative team
- Manage all queries in an efficient manner and provide excellent customer service
- Carry out system searches as requested and maintain accurate records
- Maintain a clean, tidy, and effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
Requirements:
- Educated to GCSE level or equivalent
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
- Experience of working in a primary care environment
- Experience of working with the general public
- Experience of working in a healthcare setting
Skills:
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
- Effective time management (planning & organizing)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Free flu jabs
- Sick pay
Work Location: In person
