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Care Rota Coordinator Domiciliary Care Specialist

2 months ago


London, Greater London, United Kingdom Your Patient Choice Full time £31,000
About Your Patient Choice

Your Patient Choice is a pioneering technology-enabled provider of NHS mental and physical health services. Our mission is to make free NHS healthcare more accessible and higher quality for patients, while being affordable for the NHS.

Our Values

We are driven by a set of core values that guide our approach to healthcare:

  • Transparency: We believe in being open and honest in all our interactions with patients and staff.
  • Sense of Community: We foster a sense of community among our staff and patients, recognizing the importance of relationships in healthcare.
  • Staff Career Development: We are committed to supporting the growth and development of our staff, providing opportunities for career advancement.
Our Approach to Care Coordination

We are looking for a skilled Care Coordinator to join our team, who will play a key role in supporting patients on their journey. Our Care Coordinators are the first point of contact for patients, providing guidance and support throughout the process.

Key Responsibilities

The successful candidate will be responsible for:

  • Managing Patient Inquiries: Responding to patient inquiries, providing information and support as needed.
  • Safeguarding Incidents: Managing safeguarding incidents, working closely with our safeguarding lead and team as needed.
  • Process Improvement: Collaborating with our product and engineering teams to test, provide feedback on, and iterate processes for the Care Coordination Team.
  • Team Support: Supporting the development of new Care Coordinators as they join the team.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Fluency in English, both written and verbal.
  • Flexibility and Adaptability: Comfortable working in a dynamic, ever-changing environment.
  • IT Skills: Familiarity with typical IT tools, including support ticketing systems and Microsoft office and/or Google suite.
  • Coaching Experience: Previous experience coaching more junior colleagues.
  • Knowledge of Patient Confidentiality and Data Protection: Familiarity with patient confidentiality and data protection regulations.
What We Offer

We offer a range of benefits, including:

  • Hybrid Working: The opportunity to work from home and our London or Norwich office.
  • Annual Salary Reviews: Regular reviews to ensure you are fairly compensated for your work.
  • Employer Pension: A 5% employer pension contribution.
  • Company Laptop: A company laptop to support your work.
  • Unique Benefits Package: A comprehensive benefits package, including 34 days annual leave and a two-week paid sabbatical for every 3 years of service.
Equality and Diversity

Your Patient Choice is an equal-opportunity employer, committed to diversity and inclusion in all aspects of our work. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.