Care Rota Coordinator Domiciliary Care Specialist
4 weeks ago
At CV-Library, we are seeking a highly skilled Care Rota Coordinator Domiciliary Care Specialist to join our team in Greenwich. As a key member of our care team, you will be responsible for maintaining and developing our domiciliary service.
Key Responsibilities:- Manage and coordinate care calls using an electronic system.
- Directly supervise and develop the care team through regular supervisions, appraisals, and training.
- Create, manage, and monitor customer care plans to ensure staff rotas meet service users' needs and aspirations.
- Ensure care assessments, care, and risk planning meet best practice and customers' aspirations.
- Provide care services to service users in emergency situations and arrange emergency cover when required.
- Ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner.
- Work closely with the Branch Manager to ensure all quality standards, complaints, and comments are dealt with promptly.
- Participate in the paid on-call rota.
- Implement measures to comply with CQC regulations and work towards achieving the best care standards possible.
- Company-issued mobile phone.
- Ongoing support and professional development.
- 20 days' holiday plus bank holidays.
- Opportunity to work with an expanding leading home care provider.
- 100% commitment to improving the quality of life of vulnerable people.
- Knowledge of CQC standards and CQC compliance.
- Experience with rostering care calls on an electronic system.
- Experience in care coordinating or 2 years' working within health and social care.
- Full driving license and access to a vehicle.
- NVQ Level 3 Health and Social Care.
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