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Receptionist - Patient Services

2 months ago

London, Greater London, United Kingdom Cygnet Full time

About Cygnet Hospital Oldbury

Cygnet Hospital Oldbury is a state-of-the-art hospital providing mental health services to adults in the West Midlands. Our hospital features two wards: a 12-bed PICU ward and a 15-bed Acute ward. We have a full multi-disciplinary team (MDT) and support the acute needs of adults requiring rapid access to mental health services.

Your Role

We are seeking a skilled Receptionist to join our team at Cygnet Hospital Oldbury. As a Receptionist, you will be the first point of contact for visitors and patients, providing a professional and welcoming experience.

Key Responsibilities

  • Provide a professional reception experience, greeting visitors and notifying staff of their arrival
  • Ensure visitors sign in and out, and patients leaving and returning are recorded appropriately
  • Answer and transfer incoming calls, taking messages where necessary
  • Sort and distribute post
  • Assist with general office duties as required
  • Keep the reception area clean and tidy
  • Promote the safety and security of all site users, ensuring all staff comply with security protocols

What We Offer

  • A competitive salary of £25,250 per year
  • Strong career progression opportunities
  • Expert supervision and support
  • An employee referral scheme
  • A pension scheme
  • A 'cycle to work' scheme and employee discount savings

Requirements

  • Experience as a receptionist or administrator, preferably in the healthcare sector
  • Organizational skills, with the ability to multitask and maintain a professional telephone manner
  • Computer literacy, including Windows, Word, Excel, and Outlook
  • Knowledge of telephone systems and confidentiality
  • Excellent communication skills, with a polite, friendly, and approachable demeanor
  • GCSE Maths and English qualifications, with a good level of numeracy and literacy
  • Diligence and accuracy, with an eye for detail

Security Clearance

Successful candidates will be required to undergo an enhanced DBS check.