Workplace Experience Coordinator

1 day ago

London, Greater London, United Kingdom Pareto FM Full time
About the Role

Pareto FM is seeking a highly skilled and experienced Workplace Experience Coordinator to join our team. As a key member of our facilities management team, you will be responsible for delivering exceptional customer experiences across our European offices.

Key Responsibilities
  • Workplace Experience Services: Provide high-quality workplace experience services to all employees, contractors, and vendors, ensuring a positive and productive work environment.
  • Meeting Room Management: Lead the management of meeting rooms, AV equipment, and supplies, ensuring seamless support for our teams.
  • Customer Relationships: Build and maintain effective relationships with customers and internal/external suppliers, resolving service issues and acting as an ambassador for Pareto FM.
  • Front of House: Act as the first point of engagement for colleagues, new hires, and visitors, creating a warm welcome and supportive environment.
  • Onboarding: Own and conduct onboarding for all new hires across the EMEA region, ensuring a smooth transition and consistent experience.
  • Location SOPs: Maintain accurate and up-to-date location SOPs, databases, and communication details.
  • Emergency Procedures: Follow security and emergency procedures, responding to situations in a calm and efficient manner.
  • Support to Regional Manager: Provide support to the Regional Workplace Manager, acting as deputy in their absence.
  • Flexibility: Demonstrate flexibility to cover out-of-hours events and TOIL.
  • First Aider/Fire Warden: Hold relevant certifications and be prepared to respond to emergencies.
  • Log Incidents: Log any accidents, incidents, or near misses on site via the Pareto FM portal.
  • Ad Hoc Requests: Action ad hoc guest and employee requests.
Requirements
  • Excellent Communication Skills: Possess excellent communication, coaching, and feedback skills.
  • Experience in Fast-Paced Environment: Have experience working in a fast-paced environment.
  • Certifications: Hold relevant certifications, including IWFM Level 3 Certificate and IOSH Level 3 Managing Safety.
  • Customer Service Experience: Proven experience in a customer service environment.
  • Technical Skills: Be PC literate and competent in Google applications, including Google Docs, Sheets, Slides, G-Calendar, and Drive.
Key Skills
  • Good Communicator: Possess good communication skills.
  • Client-Focused: Demonstrate client-focused skills.
  • Initiative: Be able to work on own initiative or as a team player.
  • Courteous Manner: Possess a confident and courteous manner, both in person and on the phone.
  • Customer Care: Demonstrate commitment to customer care.
  • Cultural Sensitivity: Possess cultural sensitivity and awareness.

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