Workplace Experience Coordinator

5 days ago

London, Greater London, United Kingdom Cbwstaffingsolutions Full time

Job Title: Workplace Experience Coordinator

Job Type: Full-time

Company: Cbwstaffingsolutions

Location: Remote (with occasional travel to client sites)

Job Description:

We are seeking an experienced Workplace Experience Coordinator to join our team at Cbwstaffingsolutions. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our clients' workplaces.

Key Responsibilities:

  • Schedule and manage reactive and help desk call outs
  • Supervise and manage day-to-day Helpdesk activities
  • Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers
  • Deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff
  • Compile and enter data into the monthly client report and submit before the monthly deadline
  • Participate in the training of new members of staff or allocate a trainer and oversee the staff training induction sheets
  • Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Departmental administrative housekeeping and support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • Work with the system that supports the Procurement Process, providing assistance to ensure the accuracy and efficiency of data and communications
  • Intermediate IT skills with a good working knowledge of Microsoft Word & Excel

Requirements:

  • Experience within facilities management
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Intermediate IT skills with a good working knowledge of Microsoft Word & Excel

What We Offer:

  • A competitive salary
  • A comprehensive benefits package
  • Ongoing training and development opportunities

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