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Workplace Experience Coordinator

2 months ago

London, Greater London, United Kingdom Pareto Facilities Management Full time
About the Role

We are seeking a highly skilled and experienced Workplace Experience Coordinator to join our team at Pareto Facilities Management.

The successful candidate will be responsible for delivering exceptional workplace experiences to our employees, contractors, and vendors across our UK and European offices.

Key Responsibilities
  • Provide Workplace Experience Services: Ensure that all employees, contractors, and vendors have a positive and productive experience in our workplaces.
  • Meeting Room Management: Oversee the management of meeting rooms, including AV equipment and supplies.
  • Customer Relationship Management: Build and maintain effective relationships with customers and internal/external suppliers to resolve service issues and act as an ambassador for Pareto and the Workplace team.
  • Front of House Lead: Serve as the first point of contact for colleagues, new hires, and visitors at our EMEA HQ office in London, creating a warm welcome and supportive environment.
  • Onboarding and Training: Own and conduct onboarding for new hires across the EMEA region and align onboarding processes with the APAC region to ensure consistency and continuous improvement.
  • Location SOPs and Databases: Maintain accurate and up-to-date location SOPs, databases, and communication details.
  • Emergency Procedures: Respond to emergency situations in a calm and efficient manner, summoning appropriate assistance and making notifications as required.
  • Support to Regional Workplace Manager: Provide support to the Regional Workplace Manager and act as deputy in their absence.
  • Flexibility and Adaptability: Demonstrate flexibility to cover out-of-hours events and be prepared to 'fill the gaps' and step into other facilities roles as needed.
  • First Aider and Fire Warden: Hold relevant certifications and be prepared to respond to emergencies.
  • Logging Accidents and Incidents: Log any accidents, incidents, or near misses on site via the Pareto portal.
Requirements and Qualifications
  • Excellent Communication and Coaching Skills: Possess excellent communication, coaching, and feedback skills.
  • Experience in a Fast-Paced Environment: Have experience working in a fast-paced environment.
  • IWFM Level 3 Certificate: Hold an IWFM (or similar) Level 3 Certificate.
  • IOSH Level 3 Managing Safety: Possess an IOSH Level 3 Managing Safety certification.
  • Proven Customer Service Experience: Have proven experience in a customer service environment.
  • PC Literacy and Google Applications: Be PC literate and competent in all relevant Google applications.
Key Skills
  • Good Communicator: Possess excellent communication skills.
  • Client Focused: Be client-focused and able to work on own initiative or as part of a team.
  • Confident and Courteous Manner: Demonstrate a confident and courteous manner, both in person and on the phone.
  • Commitment to Customer Care: Possess a commitment to customer care and cultural sensitivity.