Workplace Experience Coordinator

4 weeks ago

London, Greater London, United Kingdom AlphaSights Full time

About this Role

AlphaSights is a dynamic and fast-growing company seeking an organised and enthusiastic Workplace Experience Coordinator to help us run things efficiently in our central London office. A successful candidate will be proactive, detail-oriented, and have a passion for creating a seamless workplace experience.

This is an exciting opportunity to join our team and contribute to our company's growth and success. As a Workplace Experience Coordinator, you will be responsible for providing exceptional hospitality service and professionalism to all stakeholders, employees, and visitors. You will also be responsible for maintaining office efficiency, coordinating incoming calls, managing inbound and outbound mail, and handling packages.

Responsibilities

  • Front of House and reception desk operational duties during core business hours.
  • Provide exceptional hospitality service and professionalism to all stakeholders, employees, and visitors.
  • Maintain office efficiency by coordinating incoming calls, managing inbound and outbound mail, and handling packages.
  • Procure all office supplies, make payments, and ensure items are received.
  • Manage inventory of office supplies and kitchen consumables, ensuring accurate par levels for weekly ordering while being mindful of costs.
  • Assist with the setup, breakdown, and clean-up of company parties and events, including furniture reconfiguration.
  • Conduct routine facilities inspections, seeking deficiencies with furniture, equipment, or appliances and remedying as appropriate.
  • Oversee our cleaning and maintenance contractors, and proactively logging jobs for them to complete.
  • Responsible for overall office tidiness and organisation to ensure the office remains aesthetically pleasing and a welcoming environment.
  • Arranging catering for in-office events.
  • Overseeing all catering in-office, including the coffee machine maintenance and all F&B supplies.
  • Coordination of in-house and off-site activities, office-wide socials, and celebrations.

What you'll get

  • Years 0-1: Following a training programme, you'll begin your journey with AlphaSights as a Workplace Experience Coordinator, focused on the fundamentals of front desk responsibility, office coordination, and event management.
  • Years 2-4: Those who master the Coordinator role will have the opportunity to become a Workplace Experience Associate, where you will further develop your skill set and lead regional projects. You'll have early mentorship opportunities as you begin to train and guide new joiners to our team.
  • Years 4+: As a Senior Associate & Manager, you'll lead on regional and global projects and develop your People Management skills. Successful managers have the opportunity for further levels of leadership.

Requirements

  • 0-1 years of experience in administration, office management, hospitality, or facilities coordination.
  • Proactive, forward-thinking, and detail-oriented approach with excellent problem-solving skills.
  • Ability to handle multiple tasks simultaneously, think on your feet, and remain calm under pressure.
  • Strong interpersonal and communication skills, with the ability to build positive working relationships with our stakeholders.
  • Demonstrated ability to manage ambiguity, handle various stakeholders, prioritisation.
  • Able to thrive in high-pressure environments.
  • Excellent written and verbal communication.
  • Fluency in English is essential.

Compensation and benefits

  • £31,000 per annum.
  • 4% matched pension contribution on qualified earnings.
  • Comprehensive private health insurance coverage and dental insurance.
  • 25 vacation days, 8 bank holidays, and business closure over the Christmas break.
  • State-of-the-art office with amenities in the City of London.

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