Clinical Receptionist

7 days ago


Doncaster, Doncaster, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full time
About the Role

We are seeking a highly motivated and organized Clinical Receptionist to join our team at Doncaster & Bassetlaw Teaching Hospitals NHS FT. As a key member of our Pre-Operative Department, you will be responsible for providing exceptional patient access services, ensuring seamless communication between patients, clinicians, and administrative staff.

Key Responsibilities
  • Provide efficient and effective reception services, managing patient flow and ensuring timely access to clinical services.
  • Develop and maintain strong relationships with patients, clinicians, and administrative staff to ensure excellent communication and collaboration.
  • Manage and maintain accurate records, reports, and data to inform service improvements and optimize patient access.
  • Collaborate with the central booking services and Team Leaders to proactively manage patient pathways and optimize resource allocation.
  • Ensure compliance with national and local quality and performance targets, as well as Trust policies and procedures.
Requirements
  • Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification/relevant experience.
  • OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or demonstrable equivalent qualification and experience in keyboard skills and typing.
  • Previous experience working in a clerical/administrative role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work calmly and diplomatically with a range of personalities and situations.
  • Flexible and adaptable, with a proactive and positive approach to work.
What We Offer
  • A comprehensive range of learning opportunities to support your professional development.
  • A generous holiday entitlement, starting at 27 days per year plus bank holidays (pro rata).
  • A comprehensive health and wellbeing support package.
  • A range of salary sacrifice schemes and discounts on restaurants, getaways, shopping, and finance through external providers.


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