Clinical Receptionist
2 months ago
Job summary
A flexible approach to work is an essential part of the post, in line with Medical Imaging Service Policy of promoting the extended working day / week to benefit our patients.
The Radiology Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.
Working with a team of highly committed staff, to provide a first class and effective reception and booking service within Radiology.
Main duties of the job
Provide administrative/reception service support to facilitate the patient pathway
Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks
Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.
Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.
About us
DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop , Belong and Thrive , Here .
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including: o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person Specification
Interpersonal Skills
Essential
Ability to deal calmly and diplomatically with a range of personalities and situations Flexible and adaptable, able to take direction and instruction from others Team Player with a professional approach to work and colleagues; able to develop good working relationships A methodical and organised approach to work Ability to work under pressure to meet tight deadlines in a busy environment
Desirable
Evidence of liaising with more than one discipline Experience of customer care
Experience
Essential
Previous experience working in a clerical/administrative role Demonstrable working knowledge of Microsoft packages including Word
Desirable
Previous hospital or NHS experience working in a clerical/administrative role Knowledge of medical terminology Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy Knowledge and understanding of RTT National and local waiting time rules
Qualifications
Essential
Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification or relevant experience Evidence of personal development in previous role
Organisational Skills
Essential
Ability to follow written guidance and standard operating procedures A methodical and organised approach to work Good time management skills Ability to work under pressure to meet tight deadlines in a busy environment Ability to prioritise and manage your own workload, and work without direct supervision-
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