Receptionist Doncaster

2 weeks ago

Doncaster, United Kingdom FCMS PDS Medical Full time

**FCMS (NW) Ltd JOB DESCRIPTION**

**Role: Receptionist**

**Hours**:Various contracts available, this is a 24/7 service so flexibility will be required during these hours to fulfil the service

**Pay**:£11.00 per hour

**Reports to: Service Lead**:

- Operations

**Accountable to**:Head of Urgent Care

**Base**:Doncaster Urgent Treatment Centre and/or Same Day Health Centre, Devonshire House, Cavendish Court, Doncaster

We are looking for someone who will work within our ever-expanding Doncaster team We are looking for someone who is self-motivated, professional who can work autonomously with a keen eye for accuracy.

Our **‘Why’**:To nurture and environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Our behaviours should be in line with our values which form part of our Company DNA:

- **Fun: People rarely succeed unless they are having fun. Happiness is healthy**:

- **Awesome: We aren’t here to be average, we’re here to be awesome**:

- **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**:

- **Brave: We challenge the norm. We have the courage to get the difficult jobs done**:

- **Oomph: We have natural oomph It’s infectious**:

- **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:

- Self-awareness - Living authentically
- Adaptability
- Being ready to adjust depending on the situation
- Openness - What you see is what you get
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit
- Everyday should be an opportunity to act with kindness
- Ability to have fun - Taking the role seriously, whilst being yourself

**OVERVIEW OF ROLE/RESPONSIBILITIES**:

- To provide a professional and high-quality reception service for the Doncaster Same Day Health Centre and/or the Urgent Treatment Centre/out of hours service.
- To greet patients and process information received accurately
- To be able to gather information received from patients accurately and concisely
- To be able to assess deterioration of patients in the waiting room
- Ensuring full patient confidentiality at all times
- To despatch Emergency Clinical Practitioner jobs to the necessary vehicle/clinician, taking into account location and workload.
- To work closely with clinicians and establishing priority if needed in busy periods.
- To complete daily checks whilst on duty, ensuring clinical rooms are tidy and fully stocked
- To work effectively under pressure in a calm and confident manner
- To maintain a consistent, quality and professional service
- To work individually or as part of a team
- To undertake all relevant training consistent with the requirements of the post
- To be able to work evenings, weekends, overnights and bank holidays

**RELATIONSHIPS**
- Develop and maintain constructive relationships with a broad range of internal and external stakeholders
- To work in collaboration with all services that work in the Urgent Care Health Economy
- To recognise the importance of patient experience and value patient feedback.
- Closely monitor and continually seek improvement to all areas of patient/customer satisfaction to ensure the highest attainable standards are met at all times.

**GENERAL**:

- To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with local Safety Policies and Procedures.
- To observe national and local policies and procedures in respect of:

- Fire
- Data Protection Act
- Basic Life Support
- Infection Control
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._

**Person Specification**

**Skills, Knowledge & Competencies**

**Essential**
- Communication skills (verbal and written)
- IT skills
- Customer service skills

**Desirable**
- Knowledge of the local area and health needs of the local population.
- Knowledge of Emergency Care and Policy developments.

**Specific Job Requirements**

**Essential**
- Ability to work across services and at different locations.

**Qualifications**

**Desirable**
- GCSE maths and English grade A-C or equivalent experience

**Experience**

**Essential**
- Experience of reception work
- Experience of working within a busy environment

**Desirable**
- Experience of working within a health care environment

**Other**

**Essential**
- Self-motivation
- Enthusiasm

**Job Types**: Part-time, Full-time

**Salary**: £11.00 per hour

**Benefits**:

- Cycle to work scheme
- Employee discount

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Educa

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