Receptionist / Administrator

5 months ago


Doncaster, United Kingdom Rotherham Doncaster and South Humber NHS Foundation Trust Full time

To provide a comprehensive administration and clerical support service to an identified pathway within the Care Group. To include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist and call handling duties.

This will include dealing with queries from patients, service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery.

Provide a confidential, quality administrative service to an identified pathway within the Care Group.

Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.

Answer telephone calls as per agreed protocols.

To communicate effectively, accurately and professionally, applying
discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.

Create and maintain, up to date computerised patient records and recall systems on SystmOne.

Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.

Provide an efficient and timely photocopying and scanning service to the team.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
Please view the attached job description and person specification to view the full details about the role.



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