Practice Receptionist

Greet Patients in person, working to put them at ease and giving any explanations within your competency Signpost Patients to the correct service to ensure that they receive the right care first time Make and change appointments as required Work with the Practice information recording systems and computer systems in maintaining clinical records. Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained Report all significant events, including near misses for inclusion in the Practice Risk Register Practice the highest standards of confidentiality when dealing with all aspects of Patient information Participate in activities required to assess compliance with CQC Fundamental Standards Participate in the maintenance of the complaints system at Mayflower Medical Practice and in resolving complaints to improve service Use all equipment in accordance with published instructions and guidelines Report any faults or safety worries with equipment and premises Open and distribute Mayflower Medical Practice post both on paper and electronically Process repeat prescription requests Assisting Patients with registrations and processing the paperwork Completing all Patient information in electronic and/or paper records Maintain Patient electronic medical records Accessing relevant Patient information when required Daily preparation and close down of consulting rooms Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use Maintain the Health and Safety of all staff, Patients and visitors Participate in regular reviews of personal development plans Undergo further training as required by Mayflower Medical Practice The post holder will, if required to do so, obtain, process and/or use information inline with the GDPR requirements To maintain information notice board in line with national/local health promotion campaigns To attend relevant meetings as required To immediately report any safeguarding or compliance concerns