Receptionist

4 weeks ago

Doncaster, United Kingdom Scawsby Health Centre Full time

**JOB DESCRIPTION JOB TITLE**: RECEPTIONIST REPORTS TO: SENIOR ADMINISTRATOR/PRACTICE MANAGER Job Summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Scan relevant documents into patient records photocopy, and laminate as requested Filing Sorting and tagging Registrations of new patients To assist in the maintenance of disease registers Assist with medical record requests when required Manage own workload and ability to prioritise Reception Answer all calls promptly in accordance with practice protocol. Receive patients consulting with members of Practice team, directing to self arrival where appropriate. Process appointment requests for appointments from patients by telephone and in person.

Deal with visit requests Process repeats prescription requests in accordance with Practice guidelines. Promote services to patients. Deal with and complete queries/enquiries as per the practices protocols. Sort post Replenish stationary Other Tasks At the end of the day, check surgeries, replenish stock, and make sure all areas are clean, tidy and ready for the next day as per practice protocols.

Ensure building security is maintained in accordance with CQC guidelines Any other tasks allocated by Senior Administrators/Practice Manager Confidentiality: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

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